24-month Legal Guarantee
All products sold on Moon Bike are covered by a 24-month legal guarantee for conformity defects, in accordance with the Consumer Code (Legislative Decree 206/2005, articles 128-135). The guarantee starts from the product delivery date.
What the guarantee covers
- Conformity defects existing at the time of delivery
- Manufacturing defects
- Non-conformity with the product description
For the first 12 months, the defect is presumed to have existed upon delivery without the need for proof. After 12 months, it will be necessary to prove that the defect was present from the outset.
What is not covered
- Normal wear and tear of components
- Damage from improper use, accidents, or tampering
- Failure to perform maintenance according to manufacturer's instructions
- Modifications or repairs carried out by unauthorized third parties
How to activate the guarantee
- Contact us within 2 months of discovering the defect
- Send photos/videos of the problem and a copy of the receipt or invoice
- Our team will assess the case and propose a solution: repair, replacement, or refund
Certified original spare parts
As official Piaggio Group dealers and other industry brands, we sell exclusively original products with verifiable OEM codes. All spare parts comply with the manufacturer's technical regulations.