Orders and payments
How do I place an order?
Add the products to your cart, go to checkout, enter your shipping address and billing details, choose your payment method and confirm. You will receive a confirmation email with a summary.
Which payment methods do you accept?
- Visa, Mastercard, American Express, Maestro cards
- PayPal (including 3 interest-free installments)
- Klarna (pay later or in installments)
- Cash on delivery (Italy only)
- Apple Pay, Google Pay, Shop Pay
Do you issue invoices?
Yes. Enter your billing details (Italian tax code or VAT number + SDI code) at checkout. The electronic invoice is sent automatically via the Italian Exchange System (SDI).
Can I change or cancel an order?
Contact us immediately via WhatsApp or email. If your order has not shipped yet, we will change or cancel it without any problem.
Shipping and delivery
How much does shipping cost?
Free shipping in Italy for orders from €149.99. For smaller orders and for shipments abroad, the cost is calculated automatically at checkout based on weight, volume and destination.
What are the delivery times?
Mainland Italy: 1-2 business days (Standard and Express).
Sicily and Sardinia: 2-4 business days (Standard and Express).
Minor islands: 5-7 business days.
Remote areas: 3-5 business days.
European Union: 2-5 business days (Standard) or 1-3 business days (DHL Express).
Rest of the world: 4-8 business days (Standard) or 3-5 business days (DHL Express).
These are transit times, expressed in business days: they may increase due to customs checks in non-EU countries and, during peak periods such as holidays and vacations, due to the couriers' workload. We ship Monday to Friday: orders confirmed by 10:30 AM, with items in stock, are shipped the same business day.
Who pays customs duties on non-EU shipments?
Export costs from Italy are covered by us. Duties, import VAT and customs clearance fees in the destination country are the buyer's responsibility: the courier will only deliver the package after these amounts have been paid; otherwise, the package will be returned to the sender.
How do I track my order?
You will receive an email with the tracking number within 24 hours of shipment.
Can I pick up my order in store?
Yes, free of charge. Select "In-store pickup" at checkout. We will notify you via email/WhatsApp when your order is ready. Location: Via Europa 27, Cercola (NA).
Returns and refunds
How long do I have to return an item?
You have 14 days from delivery to return unused, intact products in their original packaging (right of withdrawal — Italian Consumer Code).
What cannot be returned?
- Helmets with opened safety seal
- Worn or washed clothing
- Lubricants and liquids with opened seal
- Customized or made-to-order spare parts
- Gift cards
How do I make a return?
Contact us within 14 days via email or WhatsApp. We will give you an RMA number and shipping instructions.
When will I receive my refund?
Once we have received and inspected the return, we will notify you of the outcome by email. If the return is approved, the refund is issued within 10 business days using the same payment method used for the purchase.
What if I receive a defective or incorrect product?
Contact us within 48 hours of delivery with photos. We will replace or refund it free of charge — return shipping costs are covered by us.
Products and compatibility
How do I find the right spare part?
Use the Garage Finder on the homepage (make, model, engine size, year) or search by OEM code. If in doubt, message us on WhatsApp with your vehicle's make, model and year: we will reply within a few hours.
Are the spare parts original?
Yes. We are official Piaggio Group dealers: Piaggio, Vespa, Aprilia, Moto Guzzi, Gilera and Derbi spare parts are original, with a verifiable OEM code. We also carry brands such as Kappa Moto, Givi, Airoh, Arrow, LeoVince, Macna and others.
Warranty
What warranty do the products have?
All products are covered by the 24-month legal warranty for lack of conformity, starting from the delivery date.
What is not covered by the warranty?
- Normal wear and tear
- Damage caused by improper use, accidents or tampering
- Lack of maintenance
Account and privacy
Do I need to register to buy?
No, you can also purchase as a guest. With an account, you can track your orders, save your addresses and access exclusive promotions.
Is my data safe?
Yes. 256-bit SSL encryption, GDPR compliance and no sharing with third parties for marketing purposes. More details in our Privacy Policy.