Moon Bike S.r.l. carries out wholesale and retail trade of parts and accessories for motorcycles and mopeds, both through its physical store and through the following online sales channels:

All orders placed on the moonbikesrl.it website are subject to these general terms and conditions of sale. By proceeding with the purchase, the customer declares to have read and accepted these conditions.

• Displayed prices include VAT unless otherwise stated
• Product availability is updated in real time but subject to change
• The sales contract is concluded with the order confirmation sent via email
• Moon Bike S.r.l. reserves the right to cancel orders in case of price or availability errors
• For business customers (B2B), specific conditions apply, available on moonbikesrl.info

Shipments are made via qualified express couriers. The indicated delivery times are to be considered as indicative and do not constitute a contractual obligation.

How to exercise the right of withdrawal:

1. Send written communication to info@moonbikesrl.it within 14 days of delivery
2. Return the product intact, in its original packaging, within 14 days of communication
3. Return shipping costs are borne by the consumer unless otherwise agreed
4. The refund will be issued within 14 days of receiving the return using the same payment method

The right of withdrawal does not apply to personalized products, perishable products, or sealed products opened for hygiene reasons.

The warranty does not cover damage caused by improper use, normal wear and tear, unauthorized modifications, or accidents.

Moon Bike S.r.l. accepts the following payment methods for online purchases:

All payments are processed securely. Moon Bike S.r.l. does not store payment card data.

Moon Bike S.r.l. processes personal data of customers in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 (Privacy Code) as amended by Legislative Decree 101/2018.

Collected data is used for:

• Management of orders and shipments
• Communications related to the order placed
• Fulfillment of legal and tax obligations
• Sending commercial communications (only with prior consent)

All content on the moonbikesrl.it website, including texts, images, logos, graphics, videos, and source code, are the property of Moon Bike S.r.l. or their respective owners and are protected by copyright law.

Reproduction, distribution, modification, or commercial use of any content without prior written authorization from Moon Bike S.r.l. is prohibited.

The trademarks of the products in the catalog belong to their respective manufacturers. Moon Bike S.r.l. is an authorized reseller and does not claim ownership rights over said trademarks.

Moon Bike S.r.l. shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of purchased products
• Interruptions or malfunctions of the website due to technical causes or force majeure
• Delivery delays caused by third parties (couriers, customs, etc.)
• Content of third-party websites accessible via links on the site

Moon Bike S.r.l.'s maximum liability will in any case be limited to the value of the order placed, except in cases of willful misconduct or gross negligence.

Moon Bike S.r.l. reserves the right to modify these legal notes at any time, without prior notice. The changes become effective from the moment of their publication on the website.

It is advisable to consult this page periodically to stay updated. Continued use of the website after the publication of the changes constitutes acceptance of the same.

For any questions, complaints, or requests for information regarding these legal notes, you can contact us through the following channels: