Privacy Policy
Moon Bike S.r.l. respects your privacy and is committed to protecting your personal data in compliance with the GDPR – EU Regulation 2016/679 and current Italian legislation.
Last updated: January 24, 2026
1. Data Controller
Moon Bike S.r.l.
Registered office: Via Simone Martini, 59 – 80128 Naples (NA)
Operating office: Via Europa, 27 – 80040 Cercola (NA)
Email: info@moonbikesrl.it
Tel: 081 341 6164
2. Types of Data Collected
We collect and process the following categories of personal data:
Data provided directly by you
- Personal data: name, surname, shipping and billing address
- Contact data: email, phone
- Tax data: tax code, VAT number (if requested)
- Bank data: payment information (managed through secure gateways)
- Order history: order details, contact information, purchase preferences
Automatically collected data
- Navigation data: IP address, browser type, pages visited, time spent
- Technical and profiling cookies: for website functionality and personalized marketing
3. Purpose of Processing and Legal Basis
4. Data Retention Periods
5. Processing Methods
Your personal data is processed using IT and telecommunication tools, with logic strictly related to the stated purposes and with the adoption of adequate security measures to prevent:
6. Data Communication and Sharing
Your personal data may be communicated to:
BRT, Poste Italiane, DHL (for order delivery)
Shopify Payments, PayPal, Stripe
Hosting, CRM, email marketing (Klaviyo, Google Analytics)
For accounting compliance
Upon legal request (Agenzia delle Entrate, Guardia di Finanza)
All third-party providers are carefully selected and contractually bound to comply with the GDPR.
7. Data Transfer Outside the EU
Some service providers (e.g. Shopify, Google) may transfer data outside the European Union. In such cases, we ensure that the transfer complies with the GDPR through:
- Standard contractual clauses approved by the European Commission
- Adequacy certifications (e.g. Privacy Shield successors)
8. Your Rights
As a data subject, you have the right to:
Access (Art. 15 GDPR)
Obtain confirmation of processing and receive a copy of your data
Rectification (Art. 16 GDPR)
Correct inaccurate or incomplete data
Erasure (Art. 17 GDPR)
Request the erasure of data (“right to be forgotten”)
Restriction (Art. 18 GDPR)
Restrict processing in certain circumstances
Data portability (Art. 20 GDPR)
Receive data in a structured format and transfer it to another controller
Objection (Art. 21 GDPR)
Object to processing for legitimate reasons
Withdrawal of consent
Withdraw consent at any time, without affecting the lawfulness of previous processing
How to exercise your rights:
Email: info@moonbikesrl.it
PEC: moonbike@pec.it
Mail: Moon Bike S.r.l., Via Simone Martini, 59 – 80128 Naples (NA)
We will respond within 30 days of receiving the request.
9. Complaints to the Supervisory Authority
You have the right to lodge a complaint with the Italian Data Protection Authority if you believe that the processing of your data violates the GDPR:
Garante per la Protezione dei Dati Personali
Piazza Venezia, 11 – 00187 Rome
Tel: +39 06 696771
Email: garante@gpdp.it
Website: www.garanteprivacy.it
10. Cookies and Tracking Technologies
Our site uses:
Necessary for the functioning of the site. Do not require consent.
For personalized marketing. Require explicit consent.
For more details, please consult our Cookie Policy.
You can manage your preferences on the Privacy Settings page.
11. Data Security
Moon Bike adopts adequate technical and organizational measures to protect personal data:
For data transmissions
Anti-intrusion systems
Authorized personnel only
Disaster recovery
Staff training on data protection
12. Changes to the Privacy Policy
This policy may be updated periodically to reflect regulatory or operational changes. We encourage you to review it regularly.
Last updated: January 24, 2026
13. Contacts
Moon Bike S.r.l.
Via Europa, 27 – 80040 Cercola (NA) | info@moonbikesrl.it | Tel: 081 341 6164