Returns and Refunds
You have 14 days from delivery to return products, without giving any reason. Below you'll find how to prepare the parcel and who pays for the return shipping.
You have 14 days
You can return products within 14 days of delivery without giving any reason (right of withdrawal, Italian Consumer Code, D.Lgs. 206/2005).
Contact us
No forms to fill in and no return code to request. Message us on WhatsApp or social media, or call us: tell us which product you want to return and why, and we'll tell you how to proceed.
Return conditions
- Product intact and unused
- Original packaging with all accessories
- Original labels and seals
Non-returnable products
For hygiene, safety or customisation reasons:
- Helmets with an opened safety seal
- Clothing that has been worn or washed
- Lubricants and fluids with an opened seal
- Parts ordered specifically for you
- Gift cards
Prepare the parcel
The product's original packaging is part of the return: if it arrives damaged, the return may not be accepted.
Don't
- Don't put adhesive tape or sticky tape on the original packaging (for example the helmet box).
How to do it
- Put the product back in its original packaging, with all accessories.
- Place the packaging inside our shipping box, the one your order arrived in, or inside another box with protective padding.
- Tape only the outer box.
How it gets back to us
It depends on the reason for the return.
We arrange and pay for the pickup
We send a BRT courier to the address you give us. BRT will send you the pickup code, the date and the time slot when they'll come by: you need to be there during that time slot, otherwise the pickup won't take place.
We send you a ready-made shipping label: attach it to the parcel and drop it off at a post office. Outside Italy our couriers don't offer home pickup.
You ship it, at your own expense
Take the parcel to a post office or a courier of your choice and send it to our operational headquarters. Return shipping costs are paid by the buyer.
Via Europa, 27
80040 Cercola (NA) · Italia
Inspection and refund
When the parcel arrives, we check that the product is intact, free of imperfections and complete. We let you know the outcome by email and, if the return is approved, the refund arrives within 10 working days using the same payment method used for the purchase.
How much we refund
| Reason | Return shipping | Refund |
|---|---|---|
| Defective product or wrong item shipped by us | Paid by us (BRT in Italy, label outside Italy) | Full, including shipping |
| Change of mind or other reason, within 14 days | Paid by you | The price of the products, excluding the order's shipping costs |
Defective or wrong product?
Contact us within 48 hours of delivery with photos of the product and the packaging. We arrange the pickup and replace the product or refund you in full, shipping costs included.
Didn't find the answer?
Write to us with the make, model and year of your vehicle: we'll reply personally, from the Cercola store.