1. Direct Contacts
You can contact us for support with orders, products, spare parts compatibility, and general information through the following channels.
| Channel | Contact |
|---|---|
| info@moonbikesrl.it | |
| +39 392 456 1248 | |
| Admin Phone | 081 341 6300 |
| Warehouse Phone | 081 341 6164 |
| PEC | moonbike@pec.it |
2. Operating Headquarters
Address:
Via Europa, 27
80040 Cercola (NA)
Services available on site:
- Over-the-counter sales — Purchase directly at our store
- Order pickup — Pick up online orders without shipping costs
- Returns management — Deliver returns and exchanges directly on site
- Technical advice — Support for spare parts and accessory compatibility
3. Registered Office
Via Simone Martini, 59
80128 Napoli (NA)
4. Company Details
| Company Name | Moon Bike S.r.l. |
| VAT / Tax ID | 10824941214 |
| PEC | moonbike@pec.it |
5. Frequently Asked Questions
How can I track my order?
You will receive an email with the tracking code as soon as the order is shipped.
Can I pick up my order on site?
Yes! Select "In-store pickup" at checkout and we will notify you when your order is ready.
Do you offer assistance in choosing the right spare part?
Absolutely yes. Contact us via WhatsApp or email with the make, model, and year of your vehicle.
Do you accept returns?
Yes, you have 14 days to return products. Consult our return policy →