Termini e condizioni di vendita Moon Bike: diritti del consumatore, garanzia 24 mesi, recesso 14 giorni, pagamenti sicuri, spedizioni Italia ed estero. Acquisti protetti e conformi GDPR.
Terms and Conditions of Sale
Last updated: January 24, 2026
These General Conditions of Sale govern purchase contracts concluded between Moon Bike S.r.l. and Customers through the e-commerce website www.moonbikesrl.it and authorized marketplaces.
By placing an order, the Customer declares to have read, understood, and fully accepted these Terms.
Index
1. Seller Information8. Legal Guarantee (24 months)2. Object of the Contract9. Data Protection (GDPR)3. Order Procedure10. Intellectual Property4. Prices and Payments11. Limitation of Liability5. Product Availability12. Dispute Resolution6. Shipping and Delivery13. Amendments to Terms7. Right of Withdrawal (14 days)14. Applicable Law
1. Seller Information
Company Name Moon Bike S.r.l.
VAT / Tax Code 10824941214
Registered Office Via Simone Martini, 59 – 80128 Naples (NA)
Operating Office and Warehouse Via Europa, 27 – 80040 Cercola (NA)
Moon Bike does not store credit card data. All payments are managed through secure PCI-DSS certified gateways.
5. Product Availability
● Available Product in stock, immediate shipping
● Available in 3-5 days Product at supplier
● On order Times communicated via email
In case of unforeseen unavailability after order confirmation, the Customer will be informed within 48 hours with a proposal for:
Equivalent alternative product
Waiting for replenishment (with estimated times)
Immediate full refund
6. Shipping and Delivery
Couriers used: BRT • Poste Italiane • DHL
Destination
Estimated Times
Continental Italy
1–2 business days
Islands (Sicily/Sardinia)
2–4 business days
Disadvantaged Areas
3–5 business days
European Union
5–10 business days
Non-EU
10–20 business days (subject to customs clearance)
🎁 FREE Shipping for orders over €149.99 in continental Italy.
Damaged package upon delivery? Accept with reservation, photograph the package and contents, and contact us within 24 hours to open a compensation claim.
7. Right of Withdrawal (14 Days)
The consumer Customer has the right to withdraw within 14 days of receiving the product, without stating any reason, in accordance with the Consumer Code (Legislative Decree 206/2005).
Return the product undamaged, unused, in its original packaging
Ship to our warehouse (shipping costs borne by the Customer)
Refund: within 14 business days of receiving the return, using the same payment method. Original shipping costs are non-refundable (unless due to our error).
Exclusions from the right of withdrawal:
✗ Helmets with open seal (hygiene reasons)
✗ Technical apparel worn or washed
✗ Lubricants and liquids with open seal
✗ Customized or specifically ordered spare parts
8. Legal Guarantee of Conformity (24 Months)
All products are covered by a 24-month legal guarantee of conformity from delivery (Art. 128 et seq. of the Consumer Code).
✓ Customer Rights
Free repair
Free replacement
Price reduction
Full refund
✗ Does not cover
Normal wear and tear
Improper use or negligence
Unauthorized modifications
Damage from accidents or falls
9. Personal Data Protection (GDPR)
Personal data is processed in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003. Data Controller: Moon Bike S.r.l.
Data is collected for: order and shipment management • invoicing • customer assistance • marketing (only with consent). The Customer has the right to access, rectify, erase, and portability of data.
10. Intellectual Property
All content on the site (texts, images, logos, graphics) is the property of Moon Bike S.r.l. or their respective owners and is protected by copyright. Unauthorized reproduction is prohibited.
11. Limitation of Liability
Delays attributable to the courier or force majeure
Indirect damages resulting from the use of products
Incompatibility due to incorrect data provided by the Customer
Site malfunctions due to external causes
12. Dispute Resolution
Competent Court: Court of Naples for disputes with professionals; court of the consumer's residence for disputes with consumers.
