Termini e condizioni di vendita Moon Bike: diritti del consumatore, garanzia 24 mesi, recesso 14 giorni, pagamenti sicuri, spedizioni Italia ed estero. Acquisti protetti e conformi GDPR.
Terms and Conditions of Sale
Last updated: 24 January 2026
These General Terms and Conditions of Sale govern the purchase contracts concluded between Moon Bike S.r.l. and Customers through the e-commerce website www.moonbikesrl.it and authorised marketplaces.
By placing an order, the Customer declares that they have read, understood and fully accepted these Terms.
Contents
1. Seller Information8. Legal Guarantee (24 months)2. Subject of the Contract9. Data Protection (GDPR)3. Ordering Procedure10. Intellectual Property4. Prices and Payments11. Limitation of Liability5. Product Availability12. Dispute Resolution6. Shipping and Delivery13. Changes to the Terms7. Right of Withdrawal (14 days)14. Governing Law
1. Seller Information
Company name Moon Bike S.r.l.
VAT No. / Tax Code 10824941214
Registered office Via Simone Martini, 59 – 80128 Naples (NA)
Operational headquarters and warehouse Via Europa, 27 – 80040 Cercola (NA)
Original and aftermarket spare parts for motorcycles, scooters and mopeds
Motorcycle accessories (bags, mounts, communication systems)
ECE 22.06 approved helmets
Technical clothing and protective gear
Lubricants, batteries and maintenance products
All products are new, original and compliant with the safety and type-approval regulations in force.
3. Ordering Procedure and Conclusion of the Contract
The Customer selects the products and adds them to the cart.
Enters the billing and shipping details.
Chooses the payment method and confirms the order.
Receives an order confirmation email with a summary of the products, prices, shipping costs and estimated delivery times.
The contract is concluded when the order confirmation is sent by email. The confirmation constitutes acceptance of the order by Moon Bike.
4. Prices and Payment Methods
Prices are expressed in Euro (€), VAT included. Prices may change without notice; the price shown at the time of order confirmation shall apply.
Accepted payment methods:
💳 Credit/debit card Visa, Mastercard, Amex
💲 PayPal Including PayPal Pay in 3
📦 Cash on delivery Surcharge of 1% of the amount, minimum €3.00
📱 Klarna Payment in instalments
🔒 Shop Pay Secure PCI-DSS certified gateway
Moon Bike does not store credit card data. All payments are processed through secure PCI-DSS certified gateways.
5. Product Availability
● Available Product in stock, immediate shipping
● Available in 3-5 days Product at supplier
● On order Lead times communicated by email
In the event of supervening unavailability after the order confirmation, the Customer will be informed within 48 hours and offered:
An equivalent alternative product
Waiting for restocking (with estimated times)
Immediate full refund
6. Shipping and Delivery
Couriers used: BRT • Poste Italiane • DHL
Destination
Transit times
Mainland Italy
1–2 working days (Standard and Express)
Sicily and Sardinia
2–4 working days (Standard and Express)
Minor islands
5–7 working days
Remote areas
3–5 working days
European Union
2–5 working days (Standard) / 1–3 working days (DHL Express)
Rest of the world
4–8 working days (Standard) / 3–5 working days (DHL Express)
The times indicated are transit times, expressed in working days. For non-EU countries they may increase due to customs checks. During the busiest periods, such as public holidays and holiday seasons, they may increase due to the couriers' workload.
Customs (non-EU countries): export costs from Italy are borne by Moon Bike. Duties, import VAT and customs clearance charges in the country of destination are borne by the buyer: the courier delivers the parcel only after these amounts have been paid, otherwise the parcel is returned to the sender.
🎁 FREE shipping on orders from €149.99 in Italy.
Parcel damaged on delivery? Accept it with reservation, photograph the parcel and its contents, and contact us within 48 hours of delivery to open a claim.
7. Right of Withdrawal (14 Days)
The Customer who is a consumer has the right to withdraw within 14 days of receipt of the product, without giving any reason, pursuant to the Italian Consumer Code (Legislative Decree 206/2005).
Return the product intact, unused and in its original packaging
Ship it to our warehouse (costs borne by the Customer)
Refund: after receipt and inspection of the return, if approved, within 10 working days, using the same payment method. The original shipping costs are non-refundable (unless due to our error).
Exclusions from the right of withdrawal:
✗ Helmets with opened seal (for hygiene reasons)
✗ Technical clothing that has been worn or washed
✗ Lubricants and liquids with opened seal
✗ Customised or specially ordered spare parts
8. Legal Guarantee of Conformity (24 Months)
All products are covered by the 24-month legal guarantee of conformity from delivery (Art. 128 et seq. of the Italian Consumer Code).
✓ Customer's rights
Free repair
Free replacement
Price reduction
Full refund
✗ Not covered
Normal wear and tear
Improper use or negligence
Unauthorised modifications
Damage from accidents or falls
9. Personal Data Protection (GDPR)
Personal data are processed in accordance with EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003. Data controller: Moon Bike S.r.l.
Data are collected for: order and shipping management • invoicing • customer service • marketing (only with consent). The Customer has the right of access, rectification, erasure and portability.
10. Intellectual Property
All content on the website (texts, images, logos, graphics) is the property of Moon Bike S.r.l. or of the respective owners and is protected by copyright. Unauthorised reproduction is prohibited.
11. Limitation of Liability
Delays attributable to the courier or to force majeure
Indirect damage arising from the use of the products
Incompatibility due to incorrect data provided by the Customer
Website malfunctions due to external causes
12. Dispute Resolution
Competent court: Court of Naples for disputes with businesses; court of the consumer's place of residence for disputes with consumers.
