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Motorcycle Apparel, Helmets, Parts, and Accessories

Certified products for motorcycles and scooters - Free shipping in Italy

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Frequently Asked Questions

How to choose the right helmet size?

Helmet size is crucial for safety and comfort. Measure your head circumference with a soft tape measure, positioning it approximately 2-3 cm above your eyebrows. Compare the result with the product's size chart:

  • XS: 53-54 cm
  • S: 55-56 cm
  • M: 57-58 cm
  • L: 59-60 cm
  • XL: 61-62 cm
  • XXL: 63+ cm

The helmet should fit snugly without being too tight. You should be able to insert one finger between your head and the helmet. Always try on the helmet before purchasing if possible, or check the return policy.

How do I check parts compatibility with my motorcycle?

Compatibility is essential to ensure that spare parts fit your motorcycle perfectly. Here's how to check it:

  • Make and Model: Always check that the spare part is compatible with the exact make and model of your motorcycle (e.g., Aprilia SR 50, Yamaha YZF-R1, etc.)
  • Year of Production: Some spare parts vary by year of production. Check your motorcycle's year.
  • Serial Number: For specific spare parts, the motorcycle's serial number may be required.
  • Product Description: Read the product description carefully, which lists all compatibilities.
  • Contact Us: If you have any doubts, contact our team of experts. We are here to help you!

All our products include detailed compatibility information. If you are unsure, do not hesitate to ask.

What are the delivery times?

We offer fast and reliable delivery:

  • Orders by 2 PM: Next-day delivery (Monday-Friday)
  • Orders after 2 PM: Delivery within 2-3 business days
  • Saturday and Sunday: Orders are processed the following Monday
  • Public Holidays: Orders are processed on the next business day

Free Shipping: Orders over €50 in Italy receive free shipping.

You will receive a tracking number via email to monitor your package in real time. If you have any questions about delivery, please contact us!

What is your return and warranty policy?

We want you to be completely satisfied with your purchase:

  • 2-Year Warranty: All our products are covered by a 2-year warranty against manufacturing defects.
  • 30-Day Returns: You can return products within 30 days of purchase if you are not satisfied (conditions: unused, in original packaging).
  • Full Refund: We refund the full product price, excluding return shipping costs.
  • Product Exchange: If the product is defective, we will replace it free of charge.
  • Customer Support: Our team is available to help you with any issues.

To initiate a return, please contact our customer service with your order number and reason for the return.

How can I verify the authenticity of your products?

Authenticity is our priority. Here's how you can verify that our products are genuine:

  • Official Distributor: Moon Bike S.r.l. is an authorized official distributor of all the brands we sell (Aprilia, Airoh, Givi, Chigee, etc.).
  • CE Certification: All helmets and protective gear have CE certification, visible on the internal label.
  • Original Packaging: Products arrive in the manufacturer's original packaging with all documentation.
  • International Warranty: Each product includes the manufacturer's international warranty.
  • Serial Number: Products have serial numbers verifiable with the manufacturer.
  • Certificate of Authenticity: Upon request, we can provide a certificate of authenticity.

We never purchase from unauthorized suppliers. Your safety is our priority!